Building Type
Class B, Affordable Housing
Date & Location
December 2025, New York
Equipment Managed
9 Split Heat Pumps
Challenge
A New York–based HVAC contractor was actively pursuing a new service relationship with an affordable housing property during the winter heating season. The property was grappling with widespread heating failures, impacting resident comfort across the property. To secure the contract and turn the initial engagement into a long-term partnership, the contractor needed to quickly identify high-value repairs while restoring safe, reliable heat for residents.
Rapid Insight That Built Trust
After installing Thalo sensors, the contractor gained system-wide visibility that reduced diagnostic guesswork and enabled faster decision-making. This allowed the team to prioritize high-impact repairs, restore heat quickly, and deliver a clear, data-backed report to ownership. The transparency built trust and positioned the contractor as a long-term service partner.
Result: Protect Comfort, Protect Margin
$10,000+
Secured in Immediate Revenue
~50%
Accelerated Diagnostics Across All Units
One
New Service Partnership
Copilot provided valuable direction to determine quickly what could be rehabilitated -vs- what was going to be a deeper issue requiring more diagnostic time and materials.
– Contractor
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